1. Overview and Goal

This privacy statement describes how Help For Thesis ("Help For Thesis", "we", "us", or "our") gathers, uses, shares, stores, and safeguards personal information when you visit https://helpforthesis.com/ (the "Website"), get in touch with us, or use our research, thesis, dissertation, and related academic support services.
It is intended for professionals, scholars, students, and foreign guests. Before sending us your information, please read it.

2. Website Coverage and Scope

This policy covers the personal information we manage via:

This policy covers the personal information we manage via: Contact Us page the price request form, as well as the Live Inquiry and Quick Contact forms;

Email sent from or to info@helpforthesis.com

Calls and messages on WhatsApp using +91 7200035629

Communications you provide us via our social media accounts; and

Meetings in our office in Thiruvananthapuram.
Even if we link to other organizations' websites, apps, or platforms, they are not covered (see section 10). Drafts, datasets, and project files are examples of research materials that are dealt individually in section 14 since they may include confidential or unpublished research as well as personal data.

3. How to Reach Us

4. Personal Data We Collect

The personal data we collect depends on how you interact with us. It may include:

• ✓ Contact details: Name, email address, telephone number, or WhatsApp number.
• ✓ Enquiry details: Requested service, academic level, deadline, preferred call time, country, academic field, research topic, and message.
• ✓ Project information: University guidelines, supervisor feedback, project requirements, and other details provided for assessment or project work.
• ✓ Project files: Documents, drafts, datasets, and related materials shared with us, including any personal data they contain.
• ✓ Communication records: Emails, messages, call notes, and meeting notes related to enquiries or projects.
• ✓ Payment and billing information: Payer name, payment amount, date, transaction reference, and billing details, where applicable.
• ✓ Technical information: IP address, browser type, device information, pages visited, referring page, and access date and time, where collected.
• ✓ Cookie information: Cookie identifiers and related information, as explained in Section 8.

Please do not send passwords or full payment card details by email or chat. Share only what is necessary for your project or inquiry.

5. How We Collect Personal Data

• ✓ Directly from you when you visit our office, call us, message us, or complete a form.
• ✓ Through our communications with you, including the information you send us during a project.
• ✓ Automatically when you visit the website, using server logs, cookies, and other similar technologies.
• ✓ From third parties where applicable, such as details shared by messaging or social media platforms when you contact us, or information provided by another person with appropriate authority.

6. Why We Use Personal Data

We use personal data to:

• ✓ Respond to your enquiries and call you back at the time you request.
• ✓ Understand your requirements and prepare a quotation or project plan.
• ✓ Provide the academic research guidance, editing, formatting, data analysis support, and related services you request.
• ✓ Communicate with you about projects, deadlines, drafts, and revisions.
• ✓ Process payments, issue invoices, and maintain business and accounting records, where applicable.
• ✓ Keep the website and our systems secure and help prevent misuse or fraud.
• ✓ Understand how the website is used and improve its content, functionality, and performance.
• ✓ Send commercial or promotional messages as permitted by law (see Section 18).
• ✓ Fulfil our legal obligations and comply with legitimate requests from authorities.

7. Legal Basis and Consent

We aim to process your personal data on the basis of your consent or another ground that applicable law recognises. Which ground applies depends on the activity:

• ✓ Consent: For example, when you submit a form or send us information so that we can respond or provide a quotation. Your consent should be free, specific, and informed, and you may withdraw it at any time.
• ✓ Voluntary provision for a specified purpose: Indian law may allow us to use your personal information when you provide it for a specific purpose, such as requesting a quotation, and have not indicated that you do not want it used.
• ✓ Legal obligations: For example, record-keeping, tax or accounting requirements, or lawful requests from courts or authorities.
• ✓ Other legal justifications: Other applicable legal grounds relevant to your circumstances.

If you withdraw consent, we will stop the processing that depended on it, unless another lawful ground or legal requirement allows or requires us to continue. Withdrawal does not affect processing that took place before you withdrew, and we may be unable to continue a service that needs the data concerned.

India's Digital Personal Data Protection Act, 2023 and the rules made under it are being brought into force in stages. Until particular provisions take effect, the Information Technology Act, 2000 and the rules under it may also apply to us. As the legal situation evolves, we will update this policy.

8. Cookies and Similar Technologies

Small files that are installed on your device are called cookies. Local storage, pixels, and tags are examples of comparable technology. They serve the following purposes:

• ✓ Essential functions: To make the website load properly and ensure its forms work correctly.
• ✓ Analytics and performance: To understand how visitors use the website, including which pages they view and how they arrive at the website.
• ✓ Advertising and marketing: If we use these tools, they may help measure or personalise advertising.
• ✓ Third-party and embedded services: Links or embedded content from other providers, such as social media platforms, may set their own cookies.

Our Website uses Google Tag Manager, a tag-management service that loads tags (small pieces of code) configured by us. Depending on how those tags are configured, they may set cookies or collect usage information such as pages viewed, device and browser type, and approximate location. Information about specific cookies, their purposes and how long they last is available from the providers concerned.
You can manage cookies through your browser settings, where you can usually block or delete them. Many analytics and advertising providers also offer their own opt-out tools. Blocking essential cookies may stop parts of the Website, such as forms, from working properly.

9. Sharing and Disclosure of Personal Data

We share personal data only where needed for the purposes in section 6 or where the law requires. Depending on your enquiry or project, recipients may include:

• ✓ Our employees, academic advisers, writers, editors, or other consultants assigned to your project who need the information to perform their work.
• ✓ Website hosting, IT, and security providers who help maintain and protect our website and systems.
• ✓ Email, form-handling, messaging, and customer communication platforms, including WhatsApp.
• ✓ Analytics, tag-management, advertising, and communication providers, such as Google Tag Manager, where applicable.
• ✓ Payment providers and banks when payments are made.
• ✓ Journals, publishers, or conference organisers when you request submission assistance and sharing your details or manuscript is necessary.
• ✓ Professional advisers, such as accountants and lawyers, when their services are required.
• ✓ Courts, regulators, and public authorities when disclosure is legally required or otherwise legally justified.
• ✓ A buyer or successor if our business or part of it is transferred, subject to applicable law.

Service providers act on our behalf or provide the tools we use. Some, such as payment providers, platforms and journals, handle personal data under their own privacy terms.

10. Third-Party Services and External Links

The Website and our communications contain links to other services, including our pages on Facebook, LinkedIn, Instagram, and Pinterest, as well as a WhatsApp chat link. When you follow a link, the other provider handles your information under its own privacy policy and cookie practices, which we do not control. Please review those policies before sharing personal data on external services.

11. International data transfers and cross-border processing

We serve clients in India and other countries. Your personal data may be processed or stored outside India, for example where a service provider, tool or adviser is located abroad or where you contact us from another country. Where this happens, we take steps appropriate to the applicable law to protect the data. Indian law allows transfers of personal data outside India except to countries the Government may restrict by notification.
If privacy laws outside India apply to our handling of your personal data, for example if you are in the United Kingdom or the European Economic Area, you may have additional rights, and we will handle your requests in line with the law that applies.

12. Data Retention and Deletion

We keep personal data only for as long as it is reasonably needed for the purposes in section 6 and for any period the law requires. When deciding how long to keep data, we consider:

• ✓ Whether an enquiry led to a project and whether the project is still active or undergoing revisions.
• ✓ Whether we need the information to respond to questions, complaints, or disputes about our services.
• ✓ Applicable tax, accounting, and other record-keeping requirements.
• ✓ Whether you have withdrawn your consent or requested the erasure of your data.

When personal data is no longer needed, we delete it or remove the details that identify you, unless the law requires us to keep it. You can ask us to erase your personal data at any time (see section 15). Some data may remain for a short period in backups or where we must keep records.

13. Security Safeguards

We use reasonable security safeguards to protect personal data from unauthorised access, loss, misuse or disclosure. These include limiting access to people who need the information for their work and using the technical and organisational measures suited to the systems and channels we use.
No website, email system, messaging app or storage service is completely secure, and we cannot guarantee absolute security. Please consider what you share and through which channel, and tell us if you prefer a different way of sending a file or information.

14. Confidentiality of research topics, documents and communications

We treat research topics, thesis and dissertation drafts, unpublished research, datasets and project communications as confidential business information. We use them to assess, quote for and carry out the work you ask for, and we do not use them for other purposes that you would not reasonably expect.
Confidentiality of a project is also governed by what we agree with you, for example in a written agreement or non-disclosure terms, and by the safeguards in section 13. Where we have agreed specific confidentiality terms with you in writing, those terms apply in addition to this policy.
Personal data and research materials are not the same thing. A file may be a confidential research document and may also contain personal data, for example survey responses, interview transcripts, patient or participant details, or names of colleagues. If your materials contain personal data about other people, please share it only where you are entitled to do so, and remove or anonymise identifying details wherever the work does not need them. Where clinical or other sensitive data is involved, follow your institution's ethics approvals and consent conditions.

15. Your Rights and Choices

Subject to applicable law, and from the dates on which the relevant provisions take effect, you may have the right to:

• ✓ Request a summary of the personal data we process about you and the related processing activities.
• ✓ Request correction of inaccurate or misleading data, completion of incomplete data, or updates to outdated data.
• ✓ Request erasure of your personal data, unless we need to retain it for a legal reason or other lawful purpose.
• ✓ Withdraw consent you have given, as explained in Section 7.
• ✓ Request that we address your grievance about how we handle your personal data.
• ✓ Nominate another person to exercise your rights if you die or become incapable, where applicable under law.
• ✓ Object to or opt out of marketing messages, as explained in Section 18.

Some rights are subject to conditions and exceptions in law. We may need to confirm your identity before acting on a request. Nothing in this policy takes away any right you have under applicable law.

16. How to make a privacy request or complaint

To exercise a right, ask a question, or make a complaint, please email info@helpforthesis.com with the subject "Privacy Request" or "Privacy Complaint". You can also call or WhatsApp +91 7200035629 or use the form on our Contact Us page . Please include:

• ✓ Your name and the contact details you used when communicating with us.
• ✓ Details of what you are requesting or what has gone wrong.
• ✓ Any reference number or date that can help us locate your records.

We will acknowledge your request, may ask for information to confirm your identity, and will respond within the time required by applicable law. If you are not satisfied with our response, please tell us and we will review it again. You may also have the right to complain to the Data Protection Board of India once the relevant provisions of Indian law are in force, or to a data protection authority in your own country if its law applies.

17. Children and Minors

Our services are intended for university-level and professional scholars and are not directed at children. Under the Digital Personal Data Protection Act, 2023, a child is a person under 18 years of age, and processing a child's personal data generally requires the verifiable consent of a parent or lawful guardian, subject to exceptions in the law.
We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us using the details in section 21 and we will take steps to delete the data or deal with it as the law requires.

18. Marketing Communications and Opt-Out

Where we send promotional messages by email, telephone, WhatsApp, or other channels, we do so only as permitted by applicable law. You can opt out at any time by replying to the message with your request, emailing info@helpforthesis.com , or telling us when we call. We may still send service messages needed for an active enquiry or project, such as updates on deadlines, drafts, or revisions.

19. Email, telephone, WhatsApp and other communication channels

We communicate with clients and prospective clients by email, telephone, WhatsApp, social media messages and in person. When you use these channels:

• ✓ We receive the details you send, such as your name, phone number, profile name, and message content.
• ✓ We may keep messages, files, and notes of calls or meetings to manage your enquiry or project.
• ✓ The provider of each channel, such as WhatsApp or a social media platform, handles your data under its own terms and privacy policy.
• ✓ Information sent through these channels may be stored on devices or accounts outside our control, such as your own devices and your email provider.

Please avoid sending sensitive information over channels you do not consider secure.

20. Changes to This Privacy Policy

We may update this policy when our practices, the Website or the law change. We will post the updated version on this page and change the "last updated" date. Where the law requires us to tell you about a material change or to ask for fresh consent, we will do so.

21. Contact Information for Privacy Questions

For questions or requests about this policy or your personal data, contact Help For Thesis at info@helpforthesis.com or call / WhatsApp +91 7200035629 .

Address: Kunju Hassan Kannu Memorial, Shamee's Building, Thycaud, Thiruvananthapuram (Trivandrum) - 695014, Kerala, India.